Privacy Policy

1. Introduction

SarthiPrep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy is operated by SpreeCode OPC Private Limited (CIN: U72900UP2022OPC170854), registered at Shri Radha Kunj Ground Floor, Ward No.4, Phoolpur, Azamgarh 276304, Uttar Pradesh, India.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Take mock tests or use our services
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Profile information (profile picture, educational background)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Test results and performance data
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location data (general geographic location)

2.3 Third-Party Information

We may receive information about you from third parties, such as:

• Social media platforms (when you choose to log in via social media)
• Analytics providers
• Payment processors

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your test attempts and generate performance analytics
• Create and manage your user account
• Send you important updates about our services
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve our services
• Personalize your experience and recommend relevant content
• Process payments and manage subscriptions
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Hosting and maintaining our website
• Processing payments
• Sending emails and notifications
• Analytics and performance monitoring
• Customer support services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at support@sarthiprep.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Provide personalized content and features
• Analyze website traffic and usage patterns
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we may use include:

• Google Analytics for website analytics
• Firebase for authentication and database services
• Payment processors for handling transactions
• Email service providers for communications

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Consent

By using our website and services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.